F.A.Q.

GENERAL

Is it really possible to find my diamond online?

Yes. With our expert advice & education, it is possible to find your diamond online. Our goal is to find the diamond that fits your desires as well as the band of your liking from our selection, including our gold, platinum or titanium jewelry. We make it simple to understand so that you know exactly what to expect from a diamond’s characteristics.

PRODUCTS

What is the difference between certified and uncertified diamonds?

Certified diamonds have had their quality examined and confirmed by a major laboratory. You will receive the certificate from a reputable laboratory and have the confidence of knowing that the quality of the diamond is accurate to its representation. Uncertified diamonds have not been graded by a major lab, and therefore, do not offer the security and accuracy that its counterpart does. Certified diamonds are also significantly more valuable than comparable uncertified diamonds.

What does clarity enhanced mean?

Clarity enhanced means that the diamond has been altered to improve the clarity. It means that the stone has been fracture filled and sometimes laser drilled as well. These stones are significantly cheaper than others because of this characteristic and it is our policy not to sell diamonds of these unacceptable qualities.

What is the best way to care for and clean your diamond?

Only a diamond will scratch another diamond, for this reason, jewelry should not be stored together. Also avoid wearing your diamonds while doing any kind of rough work. If you notice a loose stone setting, we recommend you to stop wearing your jewelry and visit a jeweler immediately. Dust, pollution and daily wear all conspire to prevent your diamond from looking its best. Professional cleaning is your best option but until then you can easily clean the jewelry yourself. Using any mild liquid detergent and a toothbrush, gently clean your diamond jewelry. Rinse under cold water and pat dry with a soft cloth.

What is Fluorescence?

Fluorescence refers to a diamond's blue glow under a RV lamp. It was used originally in diamond certifications as additional information for identification.

The impact of blue fluorescence on price depends on its notice ability. For some higher color stones, fluorescence gives the stones a whiter, brighter appearance. Some buyers regularly pay better prices for highly fluorescent “I” color and lower stones. Yellow fluorescence may require an additional 5 to 10 percent discount. Generally, the higher the quality and price per carat the stronger fluorescence lowers value.

What is AGS “0” “1” “2”…”10” cut grades?

AGS “0 is the first and best Ideal Cut as defined for round diamonds by the American Gem Society. Using a scale of zero to ten, the worst is AGS “10”. We at Diamonds on Fifth regard AGS “0” “1” “2” as “ideal-Cuts”.

What is “clean to the naked eye”?

By definition diamonds with clarities of IF, VVS1, VVS2, VS1, VS2, SI1, SI2, are eye clean. SI3 is the border line and in some cases SI2 as well.

What is an “ideal Cut”?

An Ideal cut is a prices degree of proportions that profoundly influence the sparkle, fire and brilliance of a diamond. Ideal Cuts only apply to round brilliant cuts, since there is less agreement concerning the bet proportions necessary for optimum performance in fancy shapes.

PAYMENT

We accept payment by:

  • Paypal - Visa, MasterCard, American Express, Discover, JCB, Diners Club
  • iBanking - DBS, POSB, OCBC, UOB

Caraters Pte Ltd
DBS Bank Current account

Account number 0089031333
DBS Bank Limited
Swift Code – DBS SSGSG
Branch Code – 008
Bank Code – 7171

SHIPPING

Is it safe to mail a diamond?

Since we ship our diamonds by carriers like FedEx and UPS, the incidence of loss is generally no greater than with any other item you might ship. In addition, all orders we ship are fully insured.

Packages are delivered every Wednesday.